NZ 'diamond painting' fans left empty-handed by website

NZ 'diamond painting' fans left empty-handed by website

A number of people who have purchased items from diamond-painting.co.nz have been left without their purchased items.

Tue, Sep 26

It’s against the law, so why are Kiwis with service dogs turned away?

It’s against the law, so why are Kiwis with service dogs turned away?

Fair Go heard their stories of being kicked out or turned away from places they should be able to access.

Tue, Sep 5

Family of teen hurt in boating incident shocked at skipper's meagre penalty

Family of teen hurt in boating incident shocked at skipper's meagre penalty

Fair Go's Gill Higgins follows one family's horrific experience and asks if it's time to take a look at the penalties for risky behaviour at sea.

Tue, Aug 22

Frustration at insurer's refusal to fully fund incontinence treatment

Frustration at insurer's refusal to fully fund incontinence treatment

Southern Cross has only been partially funding Bulkamid, which doesn't have the risk of serious complications associated with an alternative procedure.

Tue, Aug 8

Fair Go puts cell phone cases to the test

Fair Go puts cell phone cases to the test

Gill Higgins' experiment was inspired by Kevin, who tried to get some kind of compensation after a cover failed to prevent his iPhone 14 Pro Max being smashed.

Tue, Jul 25

Parents of disabled kids ask to help with playground design

Parents of disabled kids ask to help with playground design

While they appreciate efforts by many councils to make playgrounds more inclusive, they say there are lots of small changes that will give their kids a much better opportunity to have fun.

Tue, Jun 20

Dunedin couple exhausted after battle over unfinished, unconsented home

Dunedin couple exhausted after battle over unfinished, unconsented home

Gemma and Dave O'Neill signed up for a $900,000 new build with Stonewood Homes in Dunedin, but three years later have ended up living in an Airbnb.

Mon, Jun 5

May 2023
Camera maker’s reluctance to provide new screws leaves woman miffed

Camera maker’s reluctance to provide new screws leaves woman miffed

Canon wanted DIY expert Sarah Smith to send her camera to them for repair, rather than giving her the parts to do it herself.

Tue, May 23

Couple shocked by $200 rental car charge over alleged cannabis smell

Couple shocked by $200 rental car charge over alleged cannabis smell

Andrew and Nathalie Wilson, who have never smoked marijuana, were stunned to be slapped with the charge by GO Rentals.

Tue, May 9

Fair Go visits tiny home builder who has failed to deliver

Fair Go visits tiny home builder who has failed to deliver

People have paid hundreds of thousands of dollars to Warren Sinclair from NZ Modular Homes, which has now gone into liquidation.

Mon, May 1

April 2023
Bureaucracy prevents young baseballers from playing at nationals

Bureaucracy prevents young baseballers from playing at nationals

Fair Go goes into bat for some committed Canterbury baseball players who couldn’t field a team at the national age group championships due to a lack of formally registered players.

Mon, Apr 24

March 2023
Customers chased by debt collectors after dealings with collector’s store

Customers chased by debt collectors after dealings with collector’s store

Shopping with The Bradford Exchange has been an exercise in frustration for a number of customers who received invoices for returned items.

Tue, Mar 28

Vast majority of mixed recycling from public bins ends up in landfill

Vast majority of mixed recycling from public bins ends up in landfill

Fair Go’s Gill Higgins finds out how much recycling from the publicly funded bins ends up at the dump.

Mon, Mar 13

February 2023
Lost baggage? You might be shocked where it ends up

Lost baggage? You might be shocked where it ends up

Sandra Soper was shocked when her luggage ended up with a US company selling lost goods.

Mon, Feb 27

Whanganui family frustrated at 20 years of inaction over flooding

Whanganui family frustrated at 20 years of inaction over flooding

A stream near Lisa Reweti's home frequently floods, but despite the authorities knowing for two decades, little has been done to sort it out.

Tue, Feb 21

November 2022
Why aren't there free sunscreen stations like hand sanitiser?

Why aren't there free sunscreen stations like hand sanitiser?

New Zealand's rates of skin cancer are high, but it can be expensive to buy sunscreen, so a group of Fair Go's Consumer Heroes reckon they have a solution.

November 29, 2022

Fair Go: Hoverboard breaks four times in nine months

Fair Go: Hoverboard breaks four times in nine months

Troy, 11, saved for a whole year to help pay for his hoverboard, but was disappointed when it kept breaking.

November 14, 2022

October 2022
Fair Go investigates Christchurch man who advertises himself as a doctor

Fair Go investigates Christchurch man who advertises himself as a doctor

One woman became suspicious about Machi Mannu's claims when looking into health treatments.

October 31, 2022

Fair Go: Mould and water – some renters still battle for a healthy home

Fair Go: Mould and water – some renters still battle for a healthy home

Despite healthy homes standards being introduced three years ago, some landlords are not following the rules.

October 11, 2022

August 2022
Fair Go: Spray cleaners' 99.9% effectiveness claim investigated

Fair Go: Spray cleaners' 99.9% effectiveness claim investigated

Retired medical laboratory worker Graeme Broad has been bugged by the claims, so he asked Fair Go to investigate.

August 29, 2022

Australian parents scammed out of $2m this year by fake kids

Australian parents scammed out of $2m this year by fake kids

It comes in the form of a text message from what looks like one of the kids, who are in trouble and need your help.

August 23, 2022

Fair Go: Parents cry foul over pay rates for pamphlet delivery

Fair Go: Parents cry foul over pay rates for pamphlet delivery

The work, which is paid per item, equates to $2-4 per hour, one Auckland dad says.

August 8, 2022

Farmer whose $318 boots fell apart told to take better care

Farmer whose $318 boots fell apart told to take better care

Brett Loffler says boots that need regular cleaning and waterproofing should come with a ‘not suitable for farming’ warning.

August 2, 2022

July 2022
Some online diet providers labelled 'immoral'

Some online diet providers labelled 'immoral'

One company claimed its 100% guarantee of success referred to attitude towards food, rather than actual weight loss.

July 26, 2022

June 2022
West Auckland couple battle insurer, EQC after driveway washout

West Auckland couple battle insurer, EQC after driveway washout

When Jim and Linda’s driveway was completely washed away, its location meant they couldn’t get a pay out for reinstatement of the land.

June 27, 2022