Ulrika Haller

Fair Go: Home owner afraid to use leaky, rusting lift

Ulrika and her late husband Walter found themselves stuck with a $30,000 lift that doesn't work.

May 14, 2024

7:48

Roger Conroy and his trusty bike

Fair Go: Man's luggage takes eight-month holiday

British Airways said flight delays caused Roger's luggage to "misconnect" and because he was moving around the UK, redelivery was "difficult".

April 30, 2024

6:00

A number of people have told Fair Go of their less-than-satisfactory experience after ordering flowers from Bloomex.

Fair Go: Dead, 'pathetic' flowers arrive at doors

A number of people have told Fair Go of their less-than-satisfactory experience after ordering flowers from Bloomex.

April 22, 2024

8:34

Hyundai NZ tells Auckland couple it can’t fix faulty boot

Hyundai NZ tells Auckland couple it can’t fix faulty boot

When the boot of Darryl and Caroline’s 2015 Hyundai Accent Elite stopped opening, the car manufacturer said it was unable to supply parts — until Fair Go got involved.

April 8, 2024

6:24

An unfinished project.

The DIY projects that could be breaking the law

Fair Go has a handy guide for jobs you can do yourself – and which ones you'll want to skip.

March 18, 2024

9:52

Niel Shankar

Fair Go exposes tradesman accused of taking cash but leaving a mess

The shonky work of an Auckland tradesman, using multiple aliases, has finally caught up with him.

March 18, 2024

9:52

Kitty was forced to pay hundreds for a new booking at a Sydney hotel, and then spent months battling Expedia for a refund.

Woman had to pay hotel twice as she didn't have her late husband's ID

On arrival at the Mercure to check-in, a staff member asked to see her late husband’s ID — as the booking was under his name.

March 11, 2024

6:56

Corrina Matten

Is this the most expensive public transport trip in the country?

Instead of flying to the Gold Coast or a tropical island getaway, Kiwis are forking out hundreds of dollars just to travel between towns 280km apart in the South Island.

March 5, 2024

5:05

February 2024
Julie Strong with her damaged wedding dress from Australian business Love & Lace.

Bride-to-be gutted after on-sale wedding dress arrives damaged

Julie Strong found her perfect dress for less than half-price, but when it arrived from Australia – she got the bridal blues.

February 26, 2024

6:50

April sun in Cuba? Why it's in the too-hard basket for many Kiwis

April sun in Cuba? Why it's in the too-hard basket for many Kiwis

Fair Go discovers it's very much possible to holiday in the alluring Caribbean nation but there are pitfalls to avoid.

February 22, 2024

Denise’s payment to an Australian tour company was blocked after she wrote ‘Cuba Tour’ in the particulars.

Why a NZ bank blocked Denise’s payment for trip to Cuba

Denise’s payment to an Australian tour company was blocked after she wrote ‘Cuba Tour’ in the particulars.

February 19, 2024

6:31

November 2023
Battery marketing can be confusing - promising to be anything from ‘Long Lasting’ to ‘Extra Heavy Duty’ – so Kaitlin Aldridge explains what you need to know.

Fair Go: How to pick the best batteries for the job

Battery marketing can be confusing - promising to be anything from ‘Long Lasting’ to ‘Extra Heavy Duty’ – so Kaitlin Aldridge explains what you need to know.

November 20, 2023

6:22

Claire Dale.

Businesses fear losing customers over disabled parking enforcement

Tauranga woman Claire Dale has spent the past two years campaigning to clamp down on offending drivers, delivering a petition to parliament in February 2022.

November 15, 2023

7:47

Fair Go spoke with National’s current spokesperson for disabilities about what the incoming government’s plans may be for Kiwis living with disabilities.

Incoming govt challenged to ease barriers for Kiwis with disabilities

Fair Go spoke with National’s current spokesperson for disabilities about what the incoming government’s plans are.

November 13, 2023

6:49

October 2023
Fair Go's shopping list.

How much has this shopping list gone up in price since 2021?

With the cost of living still an issue, Fair Go decided to check the prices of its regular basket of groceries.

October 17, 2023

7:50

Leonie Caskey-Hatton has noticed an increasing lack of variety and availability when she shops the bread aisle.

Where has all the sandwich slice bread gone?

Leonie Caskey-Hatton has noticed an increasing lack of variety and availability when she shops the bread aisle.

October 2, 2023

6:11

September 2023
The Crusty Demons doing tricks.

Hundreds contact Fair Go over Crusty Demons refunds

The event promoter told Fair Go in November 2022 that ticketholders could expect to wait no more than 45 business days to be fully refunded - but to date - they haven’t got their money back.

September 26, 2023

9:40

Virginia used Booking.com to book a room in Auckland that wasn’t available, and then struggled to get a refund from the company.

Couple arrive to find rental hasn't been available for more than a year

When Virginia and her partner arrived in Auckland she called the number on her booking. The response was unexpected.

September 11, 2023

6:42

August 2023
Paul Smith from Consumer NZ said you can take your laptop to anybody you choose to get it assessed and get a second opinion.

What rights do consumers have to ask for second opinion for repairs?

Do consumers have to go with the retailer’s repairer of choice?

August 23, 2023

8:18

Sandra Roberts

Fair Go: Laptop owner baffled over two very different repair quotes

When Sandra's laptop stopped working she was shocked at the quote to get it fixed, so she got a second opinion – and that's when things got really interesting.

August 22, 2023

8:18

Kaitlin Aldridge goes on a journey with Susan, Renee and Ollie to discover unnotified lengthy taxi delays, inaccessible bus timetables, and ‘nightmare’ train station layouts.

Kiwis with disabilities detail 'nightmare' transport experiences

Fair Go goes on a journey with Susan, Renee and Ollie to discover unnotified lengthy taxi delays, inaccessible bus timetables, and "nightmare" train station layouts.

August 1, 2023

9:47

July 2023
Currently people who are immune-compromised or over the age of 50 can get the vaccine Shingrix, but it is only funded for 65-year-olds.

Shingles can be deadly, so why is the vaccine only free for one year of life?

Currently people who are immune-compromised or over the age of 50 can get the vaccine Shingrix, but it is only funded for 65 year olds.

July 25, 2023

5:16

Fair Go is on the trail of Samuel White, who has left clients and a hire company out of pocket.

Concreter accused of accepting cash, vanishing before job done

Fair Go is on the trail of Samuel White, who has left clients and a hire company out of pocket.

July 3, 2023

10:18

June 2023
Rachel Everest is 4ft 10 and says she’s never previously had an issue using a jacket or cushion at other venues to help her see, so was shocked to have staff at Wellington’s St James Theatre remove hers.

Woman stands at theatre after booster cushion taken away

Rachel Everest, who is 1.46m tall, was shocked when staff at Wellington's St James Theatre removed her cushion.

June 26, 2023

6:35

When should you pay a deposit and how much should you hand over, while giving the tradie enough confidence and security to get on with the job.

Fair Go’s advice for putting down a deposit with tradespeople

When should you pay a deposit and how much should you hand over, while giving the tradie enough confidence and security to get on with the job?

June 5, 2023

4:32